In the United States, 86% of employment is now in the services sector, with 10% in manufacturing and 4% in agriculture. This Services Revolution has had as much impact as the Industrial Revolution, and it happened much more quickly. Outsourcing and software-as-a-service (SAAS) have accelerated this change. Engineers and engineering consultants must recognize this change or risk obsolescence.
Engineering disciplines of high importance in services include logistics, statistics and troubleshooting. Modern troubleshooting relies on Game Theory, Crime Scene Investigation techniques and many other skills.
In this interactive presentation, Jacky Hood will show how service products have eclipsed object products in recent years. She will categorize engineering disciplines into gone, going, and growing. For the growing disciplines, she will explore how engineers and engineering consultants can quickly build on their education and experience to position themselves to profit from the services revolution.
Jacky has BSEE and MSEE degrees, with an emphasis in Computer Architecture. She is the author of four books and the named inventor on two patents, and she maintains a blog at Jacky Hood: Here and Now.